There are several functions within the software that use email notifications including Tasks that are due/overdue, document authorisations and batch approvals. If the software has been configured to send these emails alerts and they are not being received by a user you need to check the following. You may need System Administrator rights to do this.
Are other users receiving alerts?
If no, then test the email configuration.
Is the user's the email entered?
Check the email address entered in the user has been entered correctly in Insolvency:
- Navigate to the User form by clicking on the Main menu > Users
- Search or Select the User
- Open the user form by double-clicking on the user's name
- Edit the user email address
On the User form, click on the General tab > and edit the EMail
Is the user active?
Inactive users do not receive alerts.
Testing the email settings
If the email looks correct then try the following. This will need to be done by the System Administrator
Main menu > Manage Application Settings >Email Settings
Enter the user's email address into the Systems Notification Mailbox field and select Send Test
If this fails you will need to review the email debug log for any errors or fails. Ensure you have entered a path for the debug log file and that the path is accessible to the machine you are sending the test email from.
It is important to set up the debug path correctly, it needs to be a shared network location accessible to all software users. When emails are sent by the system the debug files will appear in the specified directory and this will provide information on what is causing the problem.
Remember to change the system Notification Mailbox back to the original email once you have finished the debug process.