As you use the software, the XY coordinates of most open forms is saved.
A form can open "off the screen" and appear to "lock up".
This is caused by:
- An issue with the Windows API reporting the XY coordinates inconsistently
- A change in the resolution of the screen
We are working on a permanent fix for this issue. In the meantime, should the application lockup due to a window opening off screen, please do the following:
- On the keyboard press <Alt> + <F4>
This closes the window that has opened off screen.
- Click the button at the bottom left-hand side of the application screen.
This resets the XY coordinates saved for each form.
- Restart the application.
This prevents the problem reoccurring for the duration of your session.