Locked up or Frozen Insol 6 windows

The Issue

As you are using the software, the XY coordinates of most open forms is saved.

An form can open "off the screen" and appear to "lock up". This is caused by:

  • an issue with the Windows API reporting the XY coordinates inconsistently
  • A change in the resolution of the screen

The resolution

We are working on a permanent fix for this issue.  In the meantime, should the application lockup due to a window opening off screen, please do the following:

  1. On the keyboard press <Alt> + <F4>

    This closes the window that has opened off screen.

  2. Click the button at the bottom left-hand side of the application screen. 

    This resets the XY coordinates saved for each form.

  3. Restart the application.

    This prevents the problem reoccurring for the duration of your session.

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