User registration email - SaaS users (Registration email) - cannot login token expired

Registration Email

When a user is added as a SaaS user (on-boarded for the first time), they will receive a registration email.

Note

This email expires in 24 hours.

1. User receives a registration email.
   
   The email has the follow content:
   
   
   
   
2. Click the "Confirm Registration" link
   
   Clicking the email link to be prompted to enter and confirm the password.
   
   
3. Click "OK"
   
   The user is now registered.

Practice admin user

As part of the on-boarding process, an admin user will be set up as a registered user. The practice admin will be responsible for adding and configuring the other users.

Expired tokens

Tokens expire if the user hasn't clicked on the registration email within 24 hours.

If a user is unable to register as the token issued has expired, then a SaaS Administrator can remove a user from the practice and re-add to re-issue the registration token and re-send the registration email.

The user can also generate a new email by using the 'Forgot password' feature.

Forget password feature

If a user has been added as a SaaS user and receives a "token has expired" message or has any issue logging in, the user can:

1. Navigate to https://insol6.app
2. Use the "Forget password" feature on the login page to re-initiate the email confirmation process.