When you add a document template to Insolvency you may experience the following error:
The template is open or there is a windows background task open
This error can be caused by MS Window having an open reference to the document.
This can happen if the document is open, or, if you are using the Windows Explorer preview pane and the document (particularly PDF documents) are highlighted in Windows Explorer and currently being previewed.
To fix this issue you may:
- Close down any copies of the document you may have open
- Close Windows explorer
- Use task manager to close any processes that may lock the file.
- Restart your machine to clear any open references to the file
File Path too long
Default template in the category
When creating a new template, the software copies the Default.dotx file in the same category. If this file is blocked then this error may occur.
See: unblocking files.