Welcome to the software support page for insol6 Insolvency.
To raise a new support ticket, simply login and 'Submit a Request'.
View your tickets by clicking 'My Activities'. Send an email to support on support@exalt.zendesk.com.
You may wish to subscribe to knowledgebase articles. See the Subscribe to FAQs.
You may phone support on 1300876058. Press '1' to leave a message and a new ticket will be created with your message.
March 2020 Update
Release Notes 2020.03
- Update 5.4.39 17 March 2020
- Insolvency release notes 2020.03
- Rebranding of MYOB Insolvency to Insol 6
- List of enhancements accompanying 2020.03 release
- List of bug fixes accompanying 2020.03 release
- 2020.03 Release Files
BANKING INTEGRATION
On Boarding
Bankfeed Statements
- Banking Integration: A Bank feed Summary is viewable from the software
- Banking Integration: View Bank feed transaction listing from the software
- Banking Integration: Daily bank account movement alerts
- Banking Integration: Auto create bank charges and interest recieved
- Banking Integration: A Bank feed statement is integrated into statutory report workflow
Electronic Transactions
- Banking Integration: Steps to create upload ABA and BPAY files
- Banking integration: Uploading ABA and BPAY, sending files to the bank
- Banking Integration: Upload file transaction status
- Banking Integration: Checking a payment file transfer status
- Banking Integration: Email alerts when a payment has been uploaded to the bank
- Banking Integration: Remittance Advices
RELEASE NOTES
CURRENT RELEASE
Business Activity Statements
Business Activity Statements
- myGovID Machine 2 Machine Credentials
- BAS Lodgement: Using myGovID
- BAS Lodgement: Lodging BAS with MyGovID
- BAS Lodgement: How do you register for BAS Lodgement?
- BAS Lodgement: Managing, preparing and lodging business activity statements via SBR (Summary)
- BAS Lodgement: Lodging your BAS electroncially to the ATO via SBR
Report on Company Activities and Property (ROCAP)
Document Production Changes
- Report on Company Activities and Property (ROCAP)
- Report on Company Activities and Property (ROCAP) - Reducing file size
- Report on Company Activities and Property (ROCAP) - Active Content Issue
- Report on Company Activities and Property (ROCAP) - Combining PDF Forms
- Report on Company Activities and Property (ROCAP) - Data filled
ARITA Templates
ARITA Updates
- ARITA Corporate Templates Updates March 2020
- ARITA Corporate Template Updates - January 2020 released 06/02/2020
- ARITA Corporate Template Updates December 2019
- ARITA Personal Template Updates - December 2019
- ARITA Corporate Template Updates - August 2019
- ARITA Corporate Templates Updates - May 2019
GENERAL
Single Touch Payroll (STP)
- Single Touch Payroll (STP) - v5.1 (Summary)
- Single Touch Payroll (STP) - Batch Types
- STP and incorrect CAC numbers
- STP Submission of wages under wrong job type & CAC number
- Single Touch Payroll (STP) - Submission Errors (Summary)
- Single Touch Payroll (STP) - Video presentation
Document Production
Document control and authorisation
- Document Production Control: (Summary)
- Document Production Control: Document properties
- Document Production Control: Reviewing documents
- Document Production Control: Requesting authorisation and authorising documents
- Document Production Control: Sending a document for authorisation
- Document Production Control: Document despatch
Creditors' Portal
Credit Notes
System Rates
External document management system integration
- External Document Management Systems (DMS) Integration
- External Document Management Systems (DMS) - How the integration works
- External DMS integration - Enabling for a job
- External DMS Integration - Document Attributes
- External DMS Integration - Pre-existing jobs
- External DMS Integration - How to re-upload a document
FAQ
- Permission denied error when merging documents
- The server principal "Insol2Users" is not able to access the database "VPMSER" under the current security context.
- Tasking reports filters to review completion
- A document merge output doesn't connect to its data source
- System Corporate/Personal Info fields
- Importing Creditor Amounts
Announcements
- ★ Insolvency System Rates Update 20 September 2019
- ★ Insolvency System Rates Update 1 July 2019
- ★ Insolvency Law Reform Act Changes March 2017 (Corporate)
- ★ Insolvency Law Reform Act Changes March 2017 (Official Liquidators' Register) Job type changes to Court Liquidation
- ★ Insolvency Law Reform Act 2016 Cth (external administrator title)
- ★ Incorrect branch number reporting on payment summaries - transitioned jobs
PREVIOUS RELEASE NOTES
- Insolvency Release notes 2019.07
- Insolvency Release notes 2019.03
- Insolvency Release notes 2017.10
- Insolvency Release Notes v3.1.35
- Insolvency Release Notes 3.0
- Insolvency Release Notes 2014.07 (version 4.2)
September 2017 update content
- IPR 75-200 Notice requirements for unreasonable directions
- Home page: compliance: receipts and payments
- End of Administration return (EAR) - Hard copy lodgements
- End of Administration return (EAR) - View completed return
- End of Administration return(EAR) - FEG and Dividend payments
- End of Administration return (EAR) - Details of Liabilities