Adding a new Zendesk user

I am a new user (or I have a colleague) and I want (them) to be able to login to Zendesk.

To set up a new user, ask the user to send an email to [e-mail]. Our support agents will add the new user and a registration form will be emailed automatically in response.

The most efficient way to log a ticket is via the application. Click on Support > Lodge a Support Ticket. You can also request a call back or search the Knowledge Base for an answer from this Support tab.

Alternate ways to raise a ticket are: 

Log into the Help Centre at https://exalt.zendesk.com. Here you can search articles and release notes that may assist you with your query. If you are still in need of assistance from our support team you may submit a request via the Help Centre Click using 'Submit a request' in the top right-hand corner of the support home page.

Or send an email to [e-mail].

Also it is common for users to reply to previous tickets instead of raising new tickets. Responding emails will re-open old previously resolved tickets.

The first time you use Submit a Request via the helpdesk you will need to create a password. Click on the link Get a Password in bottom right of screen.

Please make sure you ask your nominated practice support contact about any issues you have before you raise a new support ticket. Your nominated support contact will have knowledge of previous issues raised, will know previous support resolutions, will be able to disseminate answers to common support queries and can refer you to specific practice level procedures that you may need to be aware of.