Testing email sending and permissions

When setting up email, we recommend creating a new user/mailbox called 'Insol6Insolvency'.

Sending on behalf of

To use the functionality in the software, the user/mailbox needs to be configured with to Send As 'Insol6_Insolvency'. If this is not set you may see the error "The client does not have permission to send as":

An example of how to configure send as permissions is detailed in this article.

Testing "Send as" permissions:

1. Enter the "Alert from mailbox"
   This mailbox will be different to the mailbox associated with the logon details (username and password)
2. Set the debug folder (a folder accessible to your machine)
3. Click Send Test To
   
   A message box will appear "Test message sent".

Testing "Send To" permissions:

Some SMTP servers may be locked down to prevent users from sending to external mail boxes.

To test that an email mailbox can send externally

1. Set the "System Notifiation Mail box" to an address external to the domain
2. Set the debug folder (a folder accessible to your machine)
3. Click Send Test To
   
   A message box will appear "Test message sent".

Note

If an error occurs when sending the debug file will contain details of the messages reported by the STMP mail server.